Online shop terms and conditions

The following terms and conditions apply to all orders for the purchase of goods from Lepra. You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

Our contract

When you place an order online to purchase a product from Lepra we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

When you submit your order you are allowing Lepra to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

Description of the goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Availability

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.

Delivery

Lepra offer a standard UK delivery charge depending on the product weight. All products are sent by Royal Mail.

We aim to dispatch all items within three working days of your order being received.

Customs

When ordering goods from Lepra for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Cancellation and returns

We offer a 21-day return policy

Should you be less than delighted with any item you buy from us for any reason, let us know within 21 days of delivery, return the whole order or individual item in its original packaging and we will be pleased to offer you a replacement or a full refund.

Your statutory rights are not affected.

For more information about your statutory rights please visit www.consumerdirect.gov.uk.

If you request a refund we will refund the full price of the goods as soon as possible, including any mandatory delivery charges incurred. Please be aware that any voluntary delivery contribution that you make is a charitable donation and will not constitute a delivery cost capable of being refunded.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase but please allow up to 14 days for the credit to reach your account.

If you wish to cancel or return your order for any reason the quickest way is to contact our Donor Support team on 01206 216700 and they will be able to help you.

Security

When submitting your order you are agreeing to the purchase of goods and allowing Lepra to use your personal data for the purpose of supplying the goods. For further information, please see Lepra’s Privacy Policy.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Data protection

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.

We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access.

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

Lepra details and address

For any queries or complaints about goods or services, please contact us. Write to us at the following address, or telephone our Donor Support team on 01206 216700, 9am to 5pm Monday – Friday.

Lepra

28 Middleborough

Colchester

CO1 1TG