We value our relationship with our supporters and want you to feel assured that we will deliver what we promise. We also want you to enjoy the experience of helping make a difference globally. Your support and generosity enables us to improve the lives of those children, women and men overseas who are affected by disease, poverty and prejudice.

We promise...

To be open and transparent 

  • We use your donations effectively and responsibly to fund work that delivers the maximum positive impact
  • We adhere to the regulations and guidelines set out by recognised regulatory bodies 
  • We keep you informed on where your money is going and how it is helping to change lives 
  • We make it really clear how you can help and make it easy for you to do so

To respect your privacy and be mindful of your wishes

  • You can rest assured your data is managed appropriately and protected from misuse; we follow all data protection legislation and guidelines from the Institute of Fundraising and the Fundraising Standards Board
  • We do not share your personal information with any third parties for contact or sales purposes
  • We only contact you by the methods agreed
  • We only work with other like-minded professional organisations who share our same values and good practice

To listen to your views

  • You can let us know how you’d like us to contact you and how often. That means we only contact you in accordance with your wishes
  • You can feel free to contact us any time by phone, email or post with any queries or comments and we’ll be more than happy to help or to take them on board
  • We hope it never gets to this point but, should you be offended by anything we’ve done or think we haven’t got something quite right, we do have a formal complaints procedure in place which we take very seriously 

To keep you in the loop

  • We provide up-to-date reports and you can read all of our news in our quarterly Lepra News magazine which you can choose to receive by post or sign up for our e-newsletter.

We'd love to hear from you

We really value your feedback so if you have any questions or comments about our fundraising promise please contact our Donor Support Team on 01206 216700 (Monday – Friday 9am – 5pm) or email donorsupport@lepra.org.uk