Our fundraising promise

We value our relationship with our supporters and want you to feel assured that we will deliver what we promise. We also want you to enjoy the experience of helping make a difference globally. Your support and generosity enables us to improve the lives of those children, women and men overseas who are affected by disease, poverty and prejudice.

We promise...

To be open and transparent

We use your donations effectively and responsibly to fund work that delivers the maximum positive impact

We adhere to the regulations and guidelines set out by recognised regulatory bodies

We keep you informed on where your money is going and how it is helping to change lives

We make it really clear how you can help and make it easy for you to do so

To respect your privacy and be mindful of your wishes

You can rest assured your data is managed appropriately and protected from misuse; we follow all data protection legislation and guidelines from the Institute of Fundraising and the Fundraising Regulator

We do not share your personal information with any third parties for contact or sales purposes

We only contact you by the methods agreed

We only work with other like-minded professional organisations who share our same values and good practice

To listen to your views

You can let us know how you would like us to contact you and how often. That means we only contact you in accordance with your wishes
You can contact us any time by phone, email or post with any queries or comments and we will be more than happy to help or to take them on board
We hope it never gets to this point but, should you be offended by anything we have done or think we have not got something quite right, we do have a formal complaints procedure in place which we take very seriously

To keep you in the loop

We provide up-to-date reports and you can read all of our news in our quarterly Lepra News magazine which you can choose to receive by post or sign up for our e-newsletter

We'd love to hear from you